As many volunteers may have seen, at CAA we use our wiki a lot. I'm sure some of you find the wiki annoying, and might wonder why we don't use something else. Well, here's why ...
First, we need to understand what makes a wiki a wiki, as opposed to a word processor or chat room, etc.
There are several factors that make a wiki what it is. At its heart, a wiki is a website that's made up of a bunch of pages linked together. In that respect, it's like any non-wiki website.
Wikis are designed to make editing as easy as possible. You don't need special software, you don't need to pick fonts, you just click the "edit" button and start typing.
Wikis are also designed to make linking pages together easy. A good wiki is well-linked, so that you can start from top page and easily find areas of interest. CAA's wiki does reasonably well in this regard.
Finally, a wiki makes editing safe. When you save a page, the wiki keeps all the previous versions around, so we can compare them, and revert changes if necessary.
The particular wiki software we use (as of this writing) is pretty bad. It's not that easy to use, and it's implementation of certain features (like viewing past versions of a page) is downright terrible. That's unfortunate, and I'm hoping to move us to new wiki software in the future.
But the overall wiki concept is a good one. The wiki makes it (relatively) easy for new volunteers to contribute. Unlike Word documents, you don't need any specific software to edit wiki pages. Everyone has a web browser. Also unlike Word documents, you can't accidentally save the document on your own computer. Since the wiki is a web site, it's always available to everyone.
Because pages are linked together, it's easy to organize related documents. By comparison, organizing word documents is harder, as the documents themselves cannot easily link to other documents.
The wiki is also searchable. Again, our particular wiki software does this badly, but there is a search feature, and because wikis are basically just plain text, they're easier to search.
At CAA, we use the wiki as our collective memory. If you're involved in planning the 2010 fundraising banquet, you'll find that we have wiki pages for every banquet we've done so far, for the past five years. If you want to know who was invited, who donated food, or what the evening's program was, that information is all there.
We don't want to see this knowledge fragmented. This is why it's important to keep as much knowledge as possible in the wiki.
Of course, the wiki isn't right for everything. Some things need layout, like mailings or newsletters. In that case, the wiki should be used for creating the content. Once the content is finalized, we can move to a Word document or graphic design program for the layout.
Does this answer the question of why we use the wiki? If you have more questions, please leave a comment here, and I'll address it in a future blog post.
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